Privacy Policy

1. Who We Are

Move with Carla ("we", "us", or "our") is a strength-led fitness coaching service based in Somerset West, South Africa, operating internationally via online platforms. We are committed to protecting your personal information and your right to privacy.

If you have any questions or concerns about this policy or our practices, please contact us at hello@movewithcarla.fit.

2. Information We Collect

We collect personal information that you voluntarily provide when you:

• Fill in our contact or enquiry forms
• Apply to join a programme or challenge
• Purchase a service or product
• Subscribe to our newsletter or updates
• Interact with us via email or social media

The personal information we collect may include your name, email address, phone number, billing details, health and fitness information relevant to your programme, and any other information you choose to share with us.

3. How We Use Your Information

We use the information we collect to:

• Deliver and manage your coaching programme or service
• Process payments and manage transactions
• Communicate with you about your programme, updates, and offers
• Respond to enquiries and provide customer support
• Improve our website, services, and offerings
• Comply with legal obligations and protect our legal rights

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Payments

Payments are processed securely through Yoco, a trusted South African payment provider. We do not store your card details. All payment processing is governed by Yoco's own privacy and security policies.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. We use Google Analytics to gather anonymised aggregate data about site usage.

You can control cookie behaviour through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict our processing of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us at hello@movewithcarla.fit.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out to us: